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CUSTOMER SERVICE

CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: info@mysite.com

or fill in our contact form:

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FAQ

01

Delivery - How much is it and how long does it take?

 

We offer delivery for a flat rate standard shipping in Canada for $9.95. Orders over $150 CDN before tax will receive free shipping. You can also upgrade to Express shipping for $14.95.

Standard Shipping: 6-8 business days*

Express Shipping: 4-5 business days*

*Due to the nature of our business, we cannot guarantee the arrival of your products in the quoted time. These are estimates only.

03

Has my order been sent yet? 

 

We will send you a shipping notification once your products have started on their way to you! 

05

How to do I return or exchange an item from my order?

 

We want you to love your VIL gear but we understand that sometimes things happen. Please visit our Return Policy page for all the details. 

07

Which methods of payments can I use?

 

We accept Apple Pay, Google Pay, PayPal, and most major credit cards. 

02

How does the Print on Demand work?

 

Since we want to do what we can to eliminate waste, all of our items are currently done on a Print on Demand system. That means that your product is manufactured just for YOU! It can take slightly longer (not much) but this helps reduce overproduction and waste.

04

Can I track my order?

 

Yes! You will receive tracking information for your order as soon as we have it!

06

How do I measure for sizing?

We have a whole page for you on sizing measurements for our clothing. Visit it here.

08

You’ve sent me the wrong items, now what?

 

Didn't get the correct order? Please send us an email right away with your order number and a description of what you received. We will get on it right away!

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